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Support

Help with your account, your documents and your invoices.

The fastest way to get help

Sign in and open the account menu in the top right, then choose Support. Reaching us from inside your account means we can see which account you are on without asking, which usually saves a round trip.

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Common questions

My signer did not receive their email

Check the document in your dashboard and use Track to see delivery status. You can resend from there. If their address was wrong, cancel and resend to the correct one.

Can my customer pay an invoice by card?

Card payments need to be set up first. Open the launcher and request Connect with Stripe, and our team will walk you through it.

How do I add someone to my account?

Sign in, then go to Team in the sidebar and send them an invite.

Is my signed document legally valid?

Every signed PDF carries an audit certificate recording who signed, when, and from where. See our signer terms for the detail.

Still stuck?

Email support@ouresign.com and we will come back to you within one business day.

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